Percepta's Expansion

From Automation Alley:

Percepta North America Expands Contact Center Services

Contact: Jim Graziano
Phone: 248-596-9788


Date: 1/6/2010

 

Percepta North America Expands Contact Center Services


Expanded services offer companies options to improve contact center customer services.


Dearborn, MI  -- Percepta North America expands its custom contact center solutions to better serve companies that wish to improve their call center, contact center and help desk operations.  The expanded solutions help companies reduce costs without compromising customer service.


Percepta's new services offer companies a choice of optimizing their existing contact center operations or outsourcing the contact center functions to one or more of Percepta's global centers.


Percepta's Contact Center Optimization Service streamlines and enhances customer service communications within the company's existing contact center.


Outsourcing contact center services relieves companies from hiring, training and maintaining a team of people, as well as the underlying infrastructure to support them.


Percepta North America offers its contact center optimization and outsourcing services to both Business-to-Business (B2B) and Business-to-Consumer (B2C); and caters to the needs of both small and large firms.  Services may utilize Voice, Chat, SMS and Email to respond to customer inquiries such as order placement and status, product information, technical troubleshooting and reservations.


Percepta begins new client engagements by analyzing the operational flow of customer service communications and then applies its integrated workflow formulas to help companies determine how to reduce costs and maximize customer satisfaction and loyalty.


Percepta North America provides complete contact center optimization and outsourcing services to offer companies options on how to best perform business critical customer support processes efficiently and effectively.optimization process


About Percepta North America   Percepta is a leading customer contact center services and customer service outsourcing company that provides a full range of call center, customer center and contact center solutions. We optimize and perform business critical customer support processes efficiently and effectively, letting our clients remain focused on their core strategy, competition and market agility.


For More Details:  http://www.perceptanorthamerica.com/ or call Denise at 248-522-7323 or email Service@PerceptaNorthAmerica.com

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